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Lyon Equipment Privacy Policy & Cookies

At Lyon Equipment Limited we are committed to protecting and respecting your privacy. We want you to understand how we collect and use information about you. We will never sell, share or use your personal information other than as described here.

This policy applies to information we collect from those who contact us via any medium e.g. post, email or use of our online presence. Some personal data we collect may be subject to an additional data protection notification. This will be available to you at the time of the information request.

This Policy describes:
1. Who we are
2. What type of information we collect from you
3. How we use this information
4. How we share your personal data
5. Retention of data
6. Data security
7. Your rights
8. Complaints

If you are aged 16 or under, please ask your parent/guardian’s permission and ensure they read this Privacy Policy before you provide us with any personal information.

1. Who We Are

Lyon Equipment Limitedarea provider of training courses and certification for working at height, a manufacturer of equipment for rescue and vertical environments and a leading distributor of professional and outdoor brands.

For the purposes of data protection law, the data ‘controller’ is Lyon Equipment Limited, a company incorporated and registered in England and Wales under company number 3107118 and having its registered office address at Unit 3 – 7 Tebay Business Park, Old Tebay, Penrith, CA10 3SS (from now on referred to as Lyon Equipment, or as ‘we’ and related words such as ‘us’ and ‘our’). Our registered VAT number is GB180979520.
This policy relates to Lyon Equipment Limited and all trading names and associated companies of Lyon Equipment Limited.

As a data controller we are responsible for, and control the processing of, your personal data. We are registered as a data controller with the Information Commissioner’s Office (ICO), which is the UK’s supervisory authority for data protection matters. Our registration number is Z7399375.

If you would like to contact us about this notice, including if you wish to receive further information about any aspect of it, our details are as follows:


Postal: Data Protection, Lyon Equipment Limited, Unit 3 – 7 Tebay Business Park, Old Tebay, Penrith, CA10 3SS

Telephone: +44 (0)15396 24040

If you are exercising any of your privacy rights please make your request in writing and provide us with evidence of your identity. It helps us to deal with your request if you can also provide your full name, date of birth, address and postcode.

2. What Type Of Information We Collect From You

Examples include:
• Identity data, such as first name, last name, gender, username or similar identifier, title and date of birth.
• Contact data, such as address, email addressandtelephone numbers.
• Financial data, such as billing address, bank account details and credit rating.
• Transaction data, such as information about the particular transaction or other services we provide to you, information about products or services you provide to us and details about payments to and from you.
• Technical data, such as IP address, your login data, browser type and version, time zone setting and location, browser, language, operating system and platform on the devices you use to access our website.
• Usage data, such as information about how you use our website and services
• Marketing and communications data, such as your preferences in receiving marketing from us and your communication preferences.
• Monitoring data, such as on-site CCTV footage, vehicle registration and use of our IT and communications systems.
• Any other information you provide.

Where necessary, we also collect, store and use other more sensitive personal information, examples include:

Relationship information, special access requirements, allergies, food intolerances, medical conditions, prescriptions, surgeries, therapies, medical historyanddisabilities.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you are supplying another person’s details, please ensure you have their explicit consent to do so.

3. How We Use This Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• As required to establish andfulfila contract with you. For example, if you purchase from us or enter into an agreement to provide or receive services. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of goods or services. We require this information in order to enter into a contract with you and are unable to do so without it.
• To comply with a legal or regulatory obligation that we are subject to.
• To send you direct marketing in relation to relevant products and services. Direct marketing will only be sent where you have given your consent to receive it. You will continue to be able to opt-out of direct marketing at any time.
• Monitor the use of our website, pages visited and duration.
• Process a job application.

Where we use your personal information based on your consent, you have the right to withdraw it. We will let you know how to do this at the time we gather your consent.

4. How We Share Your Personal Data

We may provide your personal data to the following recipients for the purposes set out in this notice:
• Our service providers, including:
• Our logistics providers, such as those who deliver our orders.
• Email and mail service providers.
• Technical and support partners.
• Credit check agencies.
• Payment processors.
• Professional advisers including lawyers, auditors, bankers and insurers who provide consultancy, banking, legal, insuranceandaccounting services.
• HM Revenue & Customs, regulatorsandother authorities.
• Credit reference or fraud and crime prevention agencies.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
• Our professional advisors, such as our auditors and external legal and financial advisors.
• Merger or acquisition partners, to the extent that sharing your personal data is necessary.
• Law enforcement agencies, government or public agencies or officials, regulators, and any other person or entity that has the appropriate legal authority where we are legally required or permitted to do so, to respond to claims, or to protect our rights, interests, privacy, property or safety.
• Any other parties where we have your specific consent to do so.

We may collect, use and share anonymous aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data as it does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

5. Retention Of Data

We will retain your personal data for as long as necessary tofulfillthe original purpose, or until you request that we delete your information. This includes the purposes of satisfying any legal, accounting, or reporting requirements.

We consider applicable legal requirements to determine the appropriate retention period for personal data. This includes the amount, nature and sensitivity of the personal data, the potential risk of harm fromunauthoriseduse or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

In somecircumstanceswe mayanonymiseyour personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

6. Data Security

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you do not share your password with anyone.

We have security measures in place designed to prevent data loss, preserve data integrity and regulate access to data. OnlyauthorisedLyon Equipment employees and third parties processing data on our behalf have access to your data.

All data transmitted between our websites and your browser are encrypted and protected with a minimum of 128 Bit encryption on SSL.

We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest to do so. Unfortunately, the transmission of information via the internet is not completely secure. Any transmission is at your own risk. We cannot accept responsibility for anyunauthorisedaccess or loss of information that is beyond our control.

Our website may contain links tothird partywebsites. Our privacy policy does not apply to these websites. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. We encourage you to read the privacy policy of every website you visit.

7. Your Rights

You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information ortoask for some of your personal information to be provided to someone else.

You can make a request to exercise any of your rights in this Privacy Policy free of charge by contacting us at We will respond to your requests in accordance with our obligations under data protection law.

Right to object: You can object to our processing of your personal information by contacting us on the details provided in Section1.
Access to your personal information: You can request access to a copy of your personal information that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and, where we obtained it from someone other than you, where we obtained it from. You do not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may refuse to comply with your request in these circumstances.

Right to withdraw consent: If you have given us your consent to use personal information, you can update your marketing preferences or withdraw your consent at any time.

Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.

Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

Portability: You can ask us to provide you or a third party with the personal information that we hold about you in a structured, commonly used, electronic form so it can be easily transferred.

Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

8. Complaints

We hope that you will be satisfied with the way in which we approach and use your personal data. However, if you have a complaint about the way we handle your personal data, please contact us using the details in Section 1.

If after contacting us you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact via their website at or on 0303 123 1113.

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Lyon Equipment :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

*Lyon Equipment uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Lyon Equipment website

Name Purpose Expires
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Lyon Equipment do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 015396 24040 or via our contact us page link at the top of the page.